RETURN POLICY


The job’s hard enough—returns shouldn’t be. If something isn’t right, we’ll help you sort it out.

We offer free returns and exchanges within 60 days of purchase.

Start a Return or Exchange


HOW IT WORKS

Start your return through our portal using your order number and shipping ZIP code.

From there, you can:

  • Exchange for a different size or color
  • Request a refund to your original payment method
  • Report a damaged, defective, or incorrect item

Once submitted, you’ll receive a prepaid return shipping label.

 

WHAT HAPPENS NEXT

Once your return is received, we’ll inspect and process it within ~3 business days.

  • Exchanges: Your replacement ships after approval
  • Refunds: Issued to your original payment method
  • Processing time: Allow up to 10 business days for your bank to process your refund

Any original shipping costs are non-refundable.

 

ELIGIBILITY

To be eligible for a return or exchange, items must meet the following requirements:

  • The request is submitted within 60 days of purchase
  • The item is unworn and unused
  • Original tags are still attached

Items that do not meet these requirements may be declined. If that happens, our support team will contact you with next steps.

 

RETURN EXCEPTIONS

Customized or personalized items cannot be returned or exchanged.

Final sale items cannot be refunded. Size exchanges may be available, subject to stock availability.

 

WHERE TO START YOUR RETURN

The online return portal is available for purchases made through:

  • STRAUSS.com
  • Official STRAUSS retail stores
  • STRAUSS trade show booths

For wholesale or large-quantity business orders, please contact our support team directly instead of using the online return portal.

Contact Us

For purchases made through third-party retailers or distributors, please contact the original retailer for support.

 

PRODUCT ISSUES

If your item arrived damaged, defective, or incorrect, submit a request through the return portal.

Requests for defective items or warranty-related claims can be submitted even after the 60-day return window.

To help us review your case, include a clear photo of the issue. Claims are reviewed case by case.

 

NEED HELP?

Contact Us
hi@strauss.com