RETURN POLICY

The job’s hard enough—returns shouldn’t be. If something isn’t right, we’ll help you sort it out.

We offer free returns and exchanges within 60 days of purchase.

Start a Return

HOW IT WORKS
  • Start your return through our portal using your order number and shipping ZIP code.
  • From there, you can request a refund to your original payment method.
  • Once submitted, you’ll receive a prepaid return shipping label.
WHAT HAPPENS NEXT

Once your return is received, we’ll inspect and process it within ~3 business days. Please allow up to 10 business days for your bank to process your refund. Any original shipping costs are non-refundable.

ELIGIBILITY

To be eligible for a return, items must meet the following requirements:

  • The request is submitted within 60 days of purchase
  • The item is unworn and unused
  • Original tags are still attached

Items that do not meet these requirements may be declined. If that happens, our support team will contact you with next steps.

RETURN EXCEPTIONS

Customized, personalized items, and final sale items are not eligible for return.

WHERE TO START YOUR RETURN

The online return portal is available for purchases made through:

  • STRAUSS.com
  • Official STRAUSS retail stores
  • STRAUSS trade show booths

For wholesale or large-quantity business orders, please contact our support team directly instead of using the online return portal.

Contact Us

For purchases made through third-party retailers or distributors, please contact the original retailer for support.

PRODUCT ISSUES

If your item arrived damaged, defective, or incorrect, please contact our support team as soon as possible at hi@strauss.com.

To help us review your case, include a clear photo of the issue. Claims are reviewed case by case.

NEED HELP?

Contact Us
hi@strauss.com