Refund policy

RETURNS & EXCHANGES

The job’s hard enough—returns shouldn’t be. If something isn’t right, we’ll help you sort it out.

We offer free returns and exchanges within 60 days of purchase.

Start your return through our portal using your order number and shipping ZIP code.

From there, you can:

Once submitted, you’ll receive a prepaid return shipping label.

Once your return is received, we’ll inspect and process it within ~3 business days.

Exchanges: Your replacement ships after approval
Refunds: Issued to your original payment method
Processing time: Allow up to 10 business days for your bank to process your refund

Any original shipping costs are non-refundable.

To be eligible for a return or exchange, items must meet the following requirements:

Items that do not meet these requirements may be declined. If that happens, our support team will contact you with next steps.

Customized or personalized items cannot be returned or exchanged.

Final sale items cannot be refunded. Size exchanges may be available, subject to stock availability.

The online return portal is available for purchases made through:

For wholesale or large-quantity business orders, please contact our support team directly instead of using the online return portal.

For purchases made through third-party retailers or distributors, please contact the original retailer for support.

If your item arrived damaged, defective, or incorrect, submit a request through the return portal.

Requests for defective items or warranty related claims can be submitted even after the 60-day return window.

To help us review your case, include a clear photo of the issue. Claims are reviewed case by case.